Return/Exchange/Cancellation

We at Merakus.com pledge to provide our patrons with seamless customer service. There are strict quality checks at different levels to avoid any kind of error in the whole process and hence in the product. 

Return/Exchange/Cancellation Policy (For Patrons Within India)

*Returns and Exchanges are only valid on the eligible products unless the product is defected. Read below to know more*

Eligible Products for Return/Exchange – Only Apparel

In case you receive an incorrect or damaged product, or if you are not very happy with the product, then we will exchange your product for a replacement or take a return*(*valid on eligible products). Kindly note, we will only be able to replace it with the same design in another size if the fabric is in stock. To ask for a return or exchange, please write in to Merakus.com at contact@merakus.com within 3 days of receiving your shipment. We will then arrange for a pick up in case of returns for your location, provided your pin code is servicable for our channel partners. To process the same, mention the below things in the mail,

– If it is an exchange or a return

– The reason for your return/exchange

– Your Order Id, Name, Contact Number, Date of receiving the order, and Full Address

– A picture of the defect in your product (in case of defected products)

– Kindly make sure the product tag and packaging is intact, failing which, we would be unable to process your return/exchange

Returns:-

In case of a return, we will process it in either of the two ways mentioned below:

1) By issuing you a store credit of your invoice amount minus Rs.200 (shipping and handling) and you can utilise it in purchasing other products. Read more about it in ‘Store Credits‘ section below. 

2) By transferring the invoice amount minus Rs.200 (shipping and handling), in your account, for which, we will need your Account No., Account Name, IFSC CODE, Bank, Branch to process the refund. It shall reflect in your account within a month from the processing date. In case of any discrepency, Merakus.com reserves the right to issue you a store credit instead of money transfer with prior notice, or not to return/exchange the product at all.

If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or refund the full invoice value. The refund process will only start once after we receive the product back, and it passes our quality check. 

Merakus.com will not be liable for any damage that happens during return shipping. Please retain the original packaging or make sure you pack the product safely enough. 

The customer agrees not to dispute the decision made by “Merakus”, “Merakus.com” regarding the return validation that is – if the product is valid to be accepted as return or not. In case of a non-valid return, the product will be sent back to the customer and the customer will be blocked for future purchases.

Exchanges:-

You can exchange only the products that are eligible for return and exchange (Eligible Products – Apparel Only). 

In case if the customer’s pin code is not servicable to our return pick ups team, the customer shall bear the return shipping cost. Merakus.com will send an email confirming the address details for the same. Only one exchange, per product is valid. Multiple exchanges on the same product shall not be entertained. All exchange requests will be reviewed after the product is received, and Merakus.com’s decision shall stand final. 

We will not entertain exchange or return in case of below mentioned reasons:

– If the fabric dye takes 2-3 washes to stabilize (Cotton and Natural fibers when dyed with natural dyes, take a few washes before they stop leaching. This rustic look is the beauty of natural fabrics and dyes)

– If any damage happens because of improper care. Please read the ‘Material and Wash Care‘ instructions with every product carefully.

– If the exchange is demanded because of non receipt of the product after 3 delivery attempts due to wrong/inappropriate address details. 

– Products that are customized or are in sale, Wooden Serveware, Bags, and Home Accessories, can’t be exchanged or refunded. 

In order to issue a ‘Store Credit’, we would need your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. We will then arrange for a return pick up. Kindly make sure the product tag and packaging is intact, failing which, we would be unable to process your return/exchange.

Cancellation

In Case you wish to unfortunately cancel your order, we request you to do the same within 24 hours of placing it. You can cancel your order simply by sending us an email with your order ID, name and email id, to contact@merakus.com, and we will cancel it, and refund the full amount to you (in case of pre-paid orders). In case the order is cancelled after 24 hours, and if we have dispatched the shipment, we will deduct the shipping charges and refund the remaining amount to your account (in case of pre-paid orders). 

Please note – Repeated COD order cancellations might lead to disruption of the COD service for the customer in question. Order cancellation requests are subjective, hence, the decision made by Merakus.com will stand final and the customer shall agree to the same. 

 

Return/Exchange/Cancellation Policy (For Patrons Outside India)

*Returns and Exchanges are only valid on the eligible products unless the product is defected. Read below to know more*

Eligible Products for Return/Exchange – Only Apparel

In case you receive an incorrect or damaged product, or if you are not very happy with the product, then we will exchange your product for a replacement or take a return*(*valid on eligible products). Kindly note, we will only be able to replace it with the same design in another size if the fabric is in stock. To ask for a return or exchange, please write in to Merakus.com at contact@merakus.com within 3 days of receiving your shipment. We will then review your return request and ask you to ship the product back to Merakus’ office. The address details will be confirmed to you via mail only. Return shipping cost will be borne by the customer. Also, Merakus.com will deduct Rs.500 as a re-stocking fee on each product.

*In case of defected products, email us with a picture of the product, order ID, name and email, within 24 hours of receiving the shipment*

For us to process the return, send an email to contact@merakus.com within 3 days from receiving the shipment, stating the below details:

– If it is an exchange or a return

– The reason for your return/exchange

– Your Order Id, Name, Contact Number, Date of receiving the order, and Full Address

– A picture of the defect in your product (in case of defected products)*

– Kindly make sure the product tag and packaging is intact, failing which, we would be unable to process your return/exchange

Returns:-

In case of a return, we will process it in either of the two ways mentioned below:

1) By issuing you a store credit of your invoice amount minus Rs.500 (restocking fee) and you can utilise it in purchasing other products. Read more about it in ‘Store Credits‘ section below. 

2) By transferring the invoice amount to your PayPal account (Currently we are only able to send a refund to your PayPal account minus the transfer fee (around 7% *subject to change))

After receiving the product, we will do the quality check and process a refund if the product/products deem fit. The customer shall send an email to contact@merakus.com with his/her PayPal account id and we will make sure the transfer happens within 20-30 days of receiving the request. If you do not have a PayPal ID, you can either make one, or choose to go ahead with our Store Credit. 

If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will refund the full invoice value. The refund process will only start once after we receive the product back, and it passes our quality check. 

Merakus.com will not be liable for any damage that happens during return shipping. Please retain the original packaging or make sure you pack the product safely enough. 

The customer agrees not to dispute the decision made by “Merakus”, “Merakus.com” regarding the return validation that is – if the product is valid to be accepted as return or not. In case of a non-valid return, the product will be sent back to the customer and the customer will be blocked for future purchases.

Exchanges:-

You can exchange only the products that are eligible for return and exchange (Eligible Products – Apparel Only). 

The customer shall bear the return shipping cost. Merakus.com will send an email confirming the address details for the same. Only one exchange, per product is valid. Multiple exchanges on the same product shall not be entertained. All exchange requests will be reviewed after the product is received, and Merakus.com’s decision shall stand final. 

We will not entertain exchange or return in case of below mentioned reasons:

– If the fabric dye takes 2-3 washes to stabilize (Cotton and Natural fibers when dyed with natural dyes, take a few washes before they stop leaching. This rustic look is the beauty of natural fabrics and dyes)

– If any damage happens because of improper care. Please read the ‘Material and Wash Care‘ instructions with every product carefully.

– If the exchange is demanded because of non receipt of the product after 3 delivery attempts due to wrong/inappropriate address details. 

– Products that are customized or are in sale, Wooden Serveware, Bags, and Home Accessories, can’t be exchanged or refunded. 

Important: If a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect the order from our Shipping agency, Merakus will not be liable for a refund/exchange.

Cancellation:-

In order to cancel your order, please raise a request by sending an email to contact@merakus.com within 24 hours of placing the same. We will initiate a refund in your PayPal account, and transfer the invoice value minus PayPal transfer fee (around 7%, *subject to change). Any cancellation requests after 24 hours shall not be considered valid and Merakus.com shall not be liable for any refund/exchange. 

 

Merakus Store Credit

‘Store Credit’ is the virtual money that you will have in the form of a coupon in lieu of cash. Merakus will offer a Store Credit in case of return and exchanges, with a value same as that of the product in question.

– You will have to redeem the whole coupon amount at once. 

– The Store Credit is valid for 5 months from the date of issue.

– It is unique and can only be redeemed once in a lifetime. 

– If you use lesser amount than that of the coupon value, Merakus shall not be liable for any refund.

– Merakus solely reserves the right to provide resolution as it deems fit, in case of any discrepancy.

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.

Cancellations By Merakus.com

Please note that Merakus.com might cancel an order due to various reasons, including but not limited to inavailability to the product, fabric, fraud detected in the customer’s card/account, inaccurate information from the customer’s side. The customer might be contact before confirming his/her order if any more information is needed. Merakus.com can cancel or refute any order for any reason whatsoever at its sole discreation. The customer shall agree to the decision made by Merakus.com without any disputes. In case of prepaid orders, the standard refund policies shall be followed.